PRIVACY POLICY
1. Introduction
X2M Connect Limited (ABN 48 637 951 154) and its subsidiaries (“X2M Group”, “we”, “us”, “our”) take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and store personal information when you use our websites, platforms, and services, including the X2M Smart Energy programme, X2M Vision by X2M, Hive.AI by X2M and HelpMe by X2M.
By using our services, you consent to the practices described in this policy. If you are located in the European Union or the United Kingdom, you should not use our services as the X2M Group does not currently comply with the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following types of personal information:
Account and contact information, your name, phone number, email address, postal address, and other details you provide when registering or contacting us.
Log and device data, IP address, browser type, operating system, device identifiers, referring URLs, pages visited, timestamps, and system configuration information.
Files and content, any files you upload, download, or access through our platforms.
Utility and energy data, resource usage data collected through our IoT platforms and smart metering technology, including electricity, gas, and water interval metering data collected via the Vision by X2M platform.
Smart Energy data, if you participate in X2M Smart Energy, we also collect energy usage data from your Home Energy Management System (HEMS), solar generation data from your inverter, community battery participation records (including charge/discharge cycles and annual payment records), and smart meter telemetry. This data is collected through our designated partners and the Vision by X2M platform to deliver and improve your Smart Energy services.
Estate enrolment data, lot number, builder name, estate selection, financing interest, and offer pathway details submitted during the Smart Energy enrolment process.
Geo-location data, with your consent, we may collect location data from device applications.
3. How We Use Your Information
We use your personal information to:
- Provide, operate, and improve our services and platforms, including Vision by X2M, Hive.AI by X2M and HelpMe by X2M
- Administer your account and manage your use of our services
- Deliver and support your Smart Energy services, including coordinating with designated partners
- Understand your needs and interests to personalise your experience
- Monitor service usage, performance, and functionality through analytics
- Communicate with you about your account, services, or enquiries
- Comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information to third parties.
We may share your information in the following circumstances:
Service providers, third-party providers who perform services on our behalf (such as hosting, analytics, and customer support) may access personal information as needed to perform those services.
Smart Energy partners, your Smart Energy data may be shared with our designated service partners, 1Komma5, Combined Energy Technology, Green Rock Energy Australia, NAB, and Solahart, solely for the purpose of delivering and supporting your Smart Energy services. Each partner accesses only the data required for their specific role (for example, your solar installer receives solar system data; your finance provider receives financing application data).
Legal requirements, we may disclose information where required by law, regulation, legal process, or enforceable government request, or where necessary to protect the safety, rights, or property of X2M Connect, our users, or the public.
Fraud prevention, we may share information to detect, prevent, or address fraud, security issues, or technical problems.
5. Overseas Data Transfer
X2M Connect operates in Australia, Taiwan, South Korea, and Japan. Your personal information may be transferred to and processed in these countries. We take reasonable steps to ensure overseas recipients handle your information in accordance with the Australian Privacy Principles.
6. Changing or Deleting Your Information
You may review, update, correct, or delete your personal information at any time by accessing your account settings or contacting us. We will respond to requests within 30 days.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your information by contacting us. We may retain certain data where required by law or for legitimate business purposes.
8. Security
We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last modified” date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Email: [email protected]
Post: Company Secretary, X2M Connect Limited, Suite 1.01b, Building B, 18-24 Ricketts Road, Mount Waverley, Victoria 3149, Australia